Terms and Conditions
- INTRODUCTION
This document establishes the terms & conditions of use of JUST KNOW HOW COACHING website and the purchase of the courses, masterminds & coaching services. JUST KNOW HOW offers and consequently will regulate the relationship between JUST KNOW HOW and the User. JUST KNOW HOW retains the right to amend and up date this terms & conditions at its own discretion and/or when a new regulation requires it to do so.Users are kindly requested to carefully read this document together with our Privacy Notice and Cookies Policy.
- WEBSITE AND BRAND OWNERSHIP
JUST KNOW HOW brand and website are 100% owned by Stephanie Steggehuis, whose official address is Kraijenhoffstraat 137 A
1018 RG Amsterdam, The Netherlands.
- USERS
Any natural or legal person that after accepting JUST KNOW HOW terms & conditions visit its webpage, creates an account and/or purchase any of its courses or services.
- COURSES, MASTERMINDS AND COACHING
JUST KNOW HOW through this website offers courses, masterminds and coaching services which can be used online or offline.
According to the chosen package for coaching sessions, masterminds and/or courses, it may include different services and be online or offline. Those will be explained on the website clearly before payment of the package/service you choose.
The personal coaching packages or Masterminds do not grant you access to the courses and the courses or masterminds do not include private coaching and the courses do not grant you mastermind access. All except when offered with a special deal on the website or contract.
Masterminds online or offline include a knowledge broker guidance and each mastermind may include different services.
Masterminds and Coaching include a specific membership or a specific number of hours. Therefore, you will receive a contract when purchasing one of these packages and in the contract will be explained what it includes specifically and where you paid for.
Courses have all a 12-month access to your course-profile and unlimited email credits for support. Courses online are offered on the platform Teachable and they will store all user information.
A free clarity call of 30 minutes is offered to everyone who applies for it, this call is no coaching, it is a call to get to know each other and see if JUST KNOW HOW can provide the service of Coaching / Mastermind you might need.
Masterminds sessions must be used on the scheduled date, provided by JUST KNOW HOW.
JUST KNOW HOW has the right to change the location of the offline Mastermind anytime when needed as long as it is in the same city.
JUST KNOW HOW can reject or withdraw people for/from Masterminds or Coaching session without any specific reason. Non-used sessions that are already paid for will be refunded.
JUST KNOW HOW is not responsible for any negative results in a personal life or business, JUST KNOW HOW provides resources, mentoring, coaching and knowledge only.
- WEBSITE ACCESS AND USE
All website, mastermind and courses content belong to JUST KNOW HOWand are meant to the user’s private use only.
Courses and masterminds are only accessible to enrolled students.
Users will only be considered enrolled in a course/mastermind once the payment for the chosen service is received.
Enrolling also means user accepts the present terms & conditions.
When creating an account users are requested and will be responsible to provide accurate and complete information, further agreeing to keep said information up-to-date, accurate and complete.
It is the user’s responsibility to keep its login details safe. Users are requested to inform JUST KNOW HOW if they become aware of login theft, lost or account unauthorized use.
- INTELLECTUAL PROPERTY
JUST KNOW HOW is the rightful owner of all industrial and intellectual rights on the courses, masterminds and website contents, including but not limited to its trade name, trademark, logos, texts, databases, aesthetic aspects of the webpage and training materials.
The mere visit to the website or the creation of an account does not imply a waiver, transfer, license or assignment of any JUST KNOW HOW industrial and intellectual property rights.
Users are authorized to view, download and print the content of the website and training materials for their personal use only.
Other uses may be authorized upon written request.
JUST KNOW HOW is respectful of third Party industrial and intellectual property rights and expects its users to do the same.
Users that repeatedly infringe JUST KNOW HOW or third party industrial and intellectual property rights may have their accounts suspended, disabled or deleted.
- USERS’ CONTENT
Users are responsible for the content they share in and within JUST KNOW HOW platform.
Users will retain intellectual property rights over the content they share in and within JUST KNOW HOW platform.
Users grant JUST KNOW HOW royalty-free license to copy, distribute, modify, and create derivative works based on user’s content.
However, JUST KNOW HOW reserves the rights to delete or modify user’s content should that be believed to violate these terms & conditions or be inappropriate.
- DATA PROTECTION
JUST KNOW HOW commits to protecting users’ privacy in the processing of the personal data users provide.
Further information on how we collect, handle and process personal data can be read in our Privacy Notice.
- SECURITY
JUST KNOW HOW has security measures to protect the information under our control against manipulation, loss, destruction, and access by unauthorized persons or against unauthorized disclosure. Our security procedures are constantly updated according to technological progress and in line with the provisions of the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016.
- EDUCATION RESEARCH
JUST KNOW HOW may track users’ training attendance, progress and completion for educational and statistical analysis and commercial marketing activities.
Users’ identity will not be disclosed in any research findings, unless they have previously given their written consent.
- PRICE AND PAYMENT
Prices are displayed on our website for all services, besides the courses for companies which are on request depending on the need.
A third-party provider processes payment on behalf of JUST KNOW HOW and as such they collect and process your personal payment details.
JUST KNOW HOW will confirm your purchase through an-email notification within 24h from payment validation.
Payment of all services need to be done before being able to use the coaching sessions, courses or masterminds.
Payment will be done online only by PayPal or Credit / Debit Card, and invoices are available on request without any problems. Bank transfer is possible on request. Cash is never accepted!
- RETURN & CANCELLATIONS , RE-SCHEDULING
Users have 14 calendar days from purchase confirmation to exercise their right to withdraw from the contract, in which case, upon written request JUST KNOW HOW will refund the user’s payment, unless the course, mastermind or coaching session had been completed within that time.
We will not refund money after those 14 days of purchase.
The guest invitations service fee of the Offline Masterminds is non-refundable.
The online/offline Coaching will be planned and arranged at least 48h in advance and they cannot be re-scheduled or cancelled within those 48 hours. No-show or cancellation (48 hours before appointment) will mean the Zoom call / is lost and will not be refunded or to use on another moment.
No-show or cancellation for a Mastermind means your session is lost and will not be refunded or to use on another moment.
Courses offline will be on location, the date can only be modified once and 14 days before the first confirmed date in the contract. Cancellations for the courses offline can be done up to one month before the confirmed date and 75% of the payment will be refunded.
- DISCLAIMERS
The services and all its content are provided on an “as is” basis without any warranty.
JUST KNOW HOW does not accept any liability related to users’ access or use of the services or its related content.
- INDEMNIFICATION
Users agree to, indemnify, defend and hold harmless JUST KNOW HOW parties from any and all claims, liabilities, expenses, damages, including reasonable attorneys’ fees and costs, made by any third part related to:
- Use of the services in violation of these terms & conditions;
- Violation of any law or rights of any third party;
- User content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
- CHANGES TO THESE TERMS & CONDITIONS
JUST KNOW HOW may need to up-date these terms & conditions from time to time.
Should that happen, you will be able to find the amended version at our website.
Any material changes will be communicated directly to you by your indicated preferred means of communication.
- COMMENTS, SUGGESTIONS, COMPLAINTS
JUST KNOW HOW appreciates all users’ comments, suggestions and complaints to be addressed to:
Stephanie Steggehuis
Kraijenhoffstraat 137 A
1018 RG Amsterdam, The Netherlands
+34-608638021
[email protected]
- GOVERNING LAW AND JURISDICTION
JUST KNOW HOW is committed to high standards of customer care.
Therefore, JUST KNOW HOW puts all its effort in trying to solve any of your queries, complaints and/or problems directly.
Should, despite all our efforts, an agreement not be reached, users are encouraged to reach out to European Commission Online dispute resolution platform.
The Dutch and European laws will govern any dispute over these terms & conditions.